Frequently Asked Questions

From set-up charges to spec samples, if you have a question, you can find the answer here!

General Order Information

PURCHASE ORDERS: All orders must be written. All changes must be confirmed in writing. Changes will affect the original ship date, and are subject to any incurred charges.

Pricing: Price in catalog/website is subject to change without notice. Please visit our website for our most r=current pricing. Invoices will reflect current website pricing and will not be adjusted to reflect any previously offered pricing. Pricing obtained from third-party website should be verified against our website prior to order submission.

Credit Cards: 2.9% convenience fee for all credit card payments.

Repeat Order Fee: $25.00 (V) for repeat art set-up within the last 12 months.

Exact Counts: Although we attempt to ship the exact quantity ordered we reserve the right to ship and bill up to 5% over or under the specified quantity.

Trademarks: By submitting artwork for decorated orders, the purchaser warrants its authorization to use any included

Drop shipments: $7.00 (V) for each location after the first.

ART CHARGES: $45 (V) per color unless camera-ready and color separated artwork that requires no touch-up is supplied. Artwork is not returned unless requested with order. Artwork will be printed at maximum size for the Imprint area unless your PO specifically requests otherwise.

ARTWORK: We reserve the right to determine what is camera-ready artwork. Send in .ai or .eps (saved as outlines / vector art) to specifying your company name and PO#. Send hard copy with PO for comparison.

DISCLAIMER: All stated bag sizes are approximate. Finished goods may vary plus or minus 1/2 inch on any dimension.  Due to variations in fabric finishing, we cannot guarantee exact color matches on repeat orders. Submission of your order constitutes an agreement based upon our Terms and Conditions regardless of terms and conditions on your purchase order. The logos, insignias, and trademarks shown as imprints on products in this catalog are used as examples only and are not for resale, nor do they imply endorsement by or for the trademark owners.

General Shipping Information

METHOD: Our choice unless specified on order. Charges are added to invoice. Air shipments must be requested in writing. Goods are FOB TN warehouse. We are not responsible for delays by any freight carrier. If routing 3rd party there will be a $7.50 (v) per pallet for handling.

Do you have product minimums?

Yes, for specific minimums contact Customer Service for details and pricing.

Do you sell blank product?

Yes, all products are available blank. Deduct $.75(R) per unit from listed first column price (does not apply to embroidery orders).

How much is a proof / spec sample?

SILKSCREENED: $55 (V) / Color plus cost of merchandise, all art and delivery charges.

EMBROIDERY: $50 (V) plus cost of merchandise, any tape / disk charges, and delivery charges.


What is your less than minimum policy?

Unless otherwise specified, add $50(V) for all products. Absolute minimum on any unit is half of first column unless otherwise specified.

Is there an extra charge for rush orders?

Yes, our normal production time is 7-10 working days after art approval. Rush orders may be subject to a 15% up-charge and require special shipping authorization.

What are your artwork fees?

$45(V) per color unless camera-ready and color separated artwork that requires no touch-up in supplies. Artwork is not returned unless requested with order. Artwork will be printed at maximum size for the imprint area unless your purchase order specifically requests otherwise.

What are your payment terms?

Payment terms are Net 30 days to approved established accounts. We accept Visa, Mastercard, and American Express for payment when or before product ships. First orders and samples are billed to credit card.

What do I need to know about CO-OP programs?

CO-OP PROGRAMS: Will be extended EQP providing at least first column quantity is ordered for each release.  All other applicable charges are as per the standard catalog pricing. All Co-Op purchase orders must clearly state “Co-Op Program”.

Can I cancel an order?

Yes, however, cancellations will be accepted only before production begins, and are subject to a $50 (V) cancellation charge plus any incurred art or proof charges.

Can I return an order?

Yes, product may only be returned with prior authorization. Unauthorized returns will not be accepted. Authorized returns only accepted within 15 days of receipt. All returns subject to a 15% restocking fee.