From set-up charges to spec samples, if you have a question, you can find the answer here! By the off chance you don't see what you are looking for just give us a call at 1-888-777-3419.
PURCHASE ORDERS: All orders must be written. All changes must be confirmed in writing. Changes will affect the original ship date, and are subject to any incurred charges.
Pricing: Price in catalog/website is subject to change without notice. Please visit our website for our most current pricing. Invoices will reflect current website pricing and will not be adjusted to reflect any previously offered pricing. Pricing obtained from third-party website should be verified against our website prior to order submission.
Credit Cards: 2.9% convenience fee for all credit card payments.
Repeat Order Fee: $25.00 (V) for repeat art set-up within the last 12 months.
Exact Counts: Although we attempt to ship the exact quantity ordered we reserve the right to ship and bill up to 5% over or under the specified quantity.
Trademarks: By submitting artwork for decorated orders, the purchaser warrants its authorization to use any included trademarks.
Drop shipments: $7.00 (V) for each location after the first.
ART CHARGES: $45 (V) per color unless camera-ready and color separated artwork that requires no touch-up is supplied. Artwork is not returned unless requested with order. Artwork will be printed at maximum size for the Imprint area unless your PO specifically requests otherwise.
ARTWORK: We reserve the right to determine what is camera-ready artwork. Send in .ai or .eps (saved as outlines / vector art) to email@example.com specifying your company name and PO#. Send hard copy with PO for comparison.
DISCLAIMER: All stated bag sizes are approximate. Finished goods may vary plus or minus 1/2 inch on any dimension. Due to variations in fabric finishing, we cannot guarantee exact color matches on repeat orders. Submission of your order constitutes an agreement based upon our Terms and Conditions regardless of terms and conditions on your purchase order. The logos, insignias, and trademarks shown as imprints on products in this catalog are used as examples only and are not for resale, nor do they imply endorsement by or for the trademark owners.
Method: Our choice unless specified on order. Charges are added to invoice. Air shipments must be requested in writing. Goods are FOB TN warehouse. We are not responsible for delays by any freight carrier. If routing 3rd party there will be a $7.50 (v) per pallet for handling.
Run charges are added to catalog printed price
Digitizing Charge less than 6k stitches: $80(V)
Digitizing Charge: $100(V) up to 6K stitches. $20(V) each additional 1K. stitches; waived for orders 500+ units with under 6K stitches.
Chair Embroidery Fee: $2(V) per chair
Set up charge: $55 (V) per color/location.
Reprints within 12 months: $25 (V)
Additional location / color run charges:
*Multicolor imprints and some one color artwork may require use of colorVU heat transfer process.
*PMS color match: $75(V)
*Ink color change: $25(V)
For current pricing or second location please contact customer service at 1-888-777-3419.
Yes, for most products the minimum order quantity is 48 pieces unless otherwise stated. Unless otherwise specified, add $50(V) for all products. Absolute minimum on any unit is half of first column unless otherwise specified. However, if you need less, email us and we can talk through your specific request.
Yes, all products are available blank. Deduct $.75(R) per unit from listed first column price (does not apply to embroidery orders).
SILKSCREENED: $55 (V) / Color plus cost of merchandise, all art and delivery charges.
EMBROIDERY: $50 (V) plus cost of merchandise, any tape / disk charges, and delivery charges.
CHANGE OF COPY-SILKSCREEN: $55 (V)/color.
Yes, our normal production time is 7-10 working days after art approval. Rush orders may be subject to a 15% up-charge and require special shipping authorization.
$45(V) per color unless camera-ready and color separated artwork that requires no touch-up in supplies. Artwork is not returned unless requested with order. Artwork will be printed at maximum size for the imprint area unless your purchase order specifically requests otherwise.
Payment terms are Net 30 days to approved established accounts. We accept Visa, Mastercard, and American Express for payment when or before product ships. First orders and samples are billed to credit card.
CO-OP PROGRAMS: Will be extended EQP providing at least first column quantity is ordered for each release. All other applicable charges are as per the standard catalog pricing. All Co-Op purchase orders must clearly state “Co-Op Program”.
Yes, however, cancellations will be accepted only before production begins, and are subject to a $50 (V) cancellation charge plus any incurred art or proof charges.
Yes, BLANK product may only be returned with prior authorization. Unauthorized returns will not be accepted. Authorized returns only accepted within 15 days of receipt. All returns subject to a 15% restocking fee.